•  "Understanding the Difference Between Process and Product Controls," White Paper
  

Quality Management

• "Relationship between market research and quality management," Quality Concepts, Dec.(2002).
• "Management Buy-In" Quality Concepts, November (2003).
• "What is Six Sigma?" Quality Concepts, October (2003).
• Can a Quality Department Add Value, White paper
  

Lean Manufacturing

• “Improving Visual Inspection with Workmanship Standards” J. C. Stephens, ASQ Greater Atlanta Section Newsletter, January, (2003).
• "Improving visual inspection" J. C. Stephens, Manufacturing Engineering, April (2003).
• "You Can Rely On It" J. C. Stephens, APICS The Performance Advantage, January (2003
• Improving New Product Development, White paper
  

Quality Consulting

• "When outsourcing is a mistake" J. C. Stephens, Medical Device and Diagnostic Industry's Guide to Outsourcing: Smart Strategies for Medical OEMs, March (2004).
• "Importance of Developing a Focused Brand" J. C. Stephens, July (2003).
• "A Few Certification Tips" J. C. Stephens, ASQ Greater Atlanta Section Newsletter, November (2003).

Customer Satisfaction

• "Measure Loyalty to Improve CRM" J. C. Stephens, Lead Times, December (2002).
• "Measuring Customer Satisfaction Can Cost You" J. C. Stephens, ASQ Greater Atlanta Section Newsletter, February, (2003).
• "Tips for improving Customer Satisfaction Measurement." Quality Concepts, Jan. (2003).
• Effectively Measuring Customer Satisfaction, White paper
  

Quality Engineering

• "How to calculate sample sizes," Quality Concepts, November (2002).
• "Problems stemming from a poor questionnaire." Quality Concepts, February (2003).
• "Better Regression Analyses." Quality Concepts, March (2003).
• "Understanding Data Types," Quality Concepts, April (2003).
• "Effective Auditing", Quality Concepts, May (2003).
• "Special vs. Common Cause Variation," Quality Concepts, June (2003).
• "Process Audit Checklist," July (2003)." Quality Concepts, July (2003).